Common questions


  • Delivery services is available for purchase within Malaysia (West & East Malaysia).
  • Your parcel will be delivered using Giena’s appointed delivery courier company, Poslaju. This service require signature upon delivery.
  • Once payment for order is made, you are not allowed to make any changes on the delivery address.
  • Delivery will be available from Monday to Friday during office hours, excluding Public Holidays.
  • Delivery orders will be delivered:
  • 3 – 5 working days for orders within Peninsular Malaysia.
  • 4 – 6 working days for orders within East Malaysia.
  • Free Delivery are applicable for orders of RM150 and above

Please do expect a slight delay in shipping due to large volume of orders. However, we will try our best to delivery as soon as we can.

  • You can, within 30 days of receiving an item ordered from the Giena & Co. online store (, return any item(s) that you are not completely happy with.
  • All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
  • All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.
  • If the item(s) have been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount that you have paid. Delivery charges that were paid during the initial order is not eligible for any refund.


Giena & Co. reserves the right to deny a refund or exchange if the item(s) does not meet the return policy requirements above.

  • Your returns will be processed as soon as possible. It may take 10 to 14 business days from when we receive the items for your payment to be refunded. 
  • An email will be sent to you once the refund process has been completed.
  • Refund might take longer if there is a delayed in reply.
  • In the unlikely event that you have received incorrect or damaged item(s), you may proceed to return the item(s) and contact us at [email protected] .
  • Orders opted for courier delivery will be handled by our appointed courier partner- POSLAJU, and will require signature upon delivery
  • To track your order, we will provide you the consignment number through the contact number provided by you. This enable you to track the whereabouts of your order
  • All orders delivered through POSLAJU will require a signature upon delivery. If you are not at home to receive your items, a notification card will be dropped in your mailbox or at your door with further instructions on how to retrieve your parcel.
  • In the circumstance that you have not seen a status update for your delivery after a week since receiving the delivery confirmation, please contact us at
  • We only deliver to Malaysia for the time being

If you notice your personal details are incorrect once you have placed your order, please contact us at 017-2746880


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