Common questions

FAQ

  • Delivery services is available for purchase within Malaysia (West & East Malaysia).
  • Your parcel will be delivered using Giena’s appointed delivery courier company, Poslaju. This service require signature upon delivery.
  • Once payment for order is made, you are not allowed to make any changes on the delivery address.
  • Delivery will be available from Monday to Friday during office hours, excluding Public Holidays.
  • Delivery orders will be delivered:
  • 3 – 5 working days for orders within Peninsular Malaysia.
  • 4 – 6 working days for orders within East Malaysia.
  • In the unlikely event that you have received incorrect or damaged item(s), you may proceed to return the item(s) and contact us at [email protected]
  • In the unlikely event that you have received incorrect or damaged item(s), you may proceed to return the item(s) and contact us at [email protected] .
  • Orders opted for courier delivery will be handled by our appointed courier partner- POSLAJU, and will require signature upon delivery
  • To track your order, we will provide you the consignment number through the contact number provided by you. This enable you to track the whereabouts of your order
  • In the circumstance that you have not seen a status update for your delivery after a week since receiving the delivery confirmation, please contact us at +6017-2746880 or email [email protected]
  • We only deliver within Malaysia for the time being
  • We only deliver to Malaysia for the time being

If you notice your personal details are incorrect once you have placed your order, please contact us at 017-2746880

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